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The MedSitter Difference: What Sets Us Apart?

At MedSitter, patient observation software means keeping patients safe and providing a solution for nursing staff shortages. What sets MedSitter apart?

Staff shortages within nursing departments are, unfortunately, nothing new. Nursing shortages have been an issue for several years, with a 2018 study predicting that by 2025, the U.S. would be short by 95,000 nurses. (Source: Mercer Health Provider Advisory). These predictions were made before the COVID-19 pandemic, which led to 18% of the U.S healthcare workforce resigning from healthcare positions. (Source: Becker’s Hospital Review). Unfortunately, patient safety is often triaged as there simply is not enough onsite staff to handle both nursing and sitting duties.  

At MedSitter, patient observation software means two things: keeping patients safe and providing a solution for nursing departments struggling with staff shortages. Patient observation software is a technology-enabled solution that connects at-risk patients to remote observers over video. Armed with a mobile cart, cameras, and two-way video connections, one observer can watch multiple patients at once.

The experienced MedSitter team took both user need and common practices into consideration when designing MedSitter’s infrastructure. Our product is meant to unburden clinical staff by making patient observation easier and more convenient. Here is what sets the MedSitter solution apart: 

  • Instantaneous communication between patients and sitters via two-way audio and video
    With MedSitter, the video connection between the sitter and the patient is always on. With just one click, sitters can appear on video in the patient's room - no calling required! Persistent video closely mimics the immediacy of in-person communication. The quick connection is vital in emergencies and helps sitters to establish strong relationships with patients.
  • End-to-end clinical and technical support
    From the first sales call all the way through account maturity, we proactively monitor our product and continually make improvements to meet your needs. We make dozens of software updates yearly without any application downtime. Plus, hardware and software questions route to our helpdesk, not yours.
  • Proactive design
    Safety observers are supported with motion detection technology, full-field night vision that moves with the sitter-controlled camera, and escalating communication methods. This way, observers may be truly proactive in preventing patient injury rather than reactive to a witnessed patient injury. With this system, one observer can truly be in ten places at once.
  • Easily accessible data
    Secure information from the MedSitter platform can be funneled into your EMR. Hospital staff can also pull their own reports on sitter hours, incident prevention, and cost savings. Reports can be generated on-demand or can be requested from your MedSitter quality manager.
  • Full communication support
    Your pre-exiting nurse calling system can be integrated into the MedSitter Software so that contacting floor staff is as easy as pressing a button. In addition, the software supports cross-language communication in dozens of world languages, including American Sign Language. Text-to-voice is also supported in world languages for custom messages.
  • Easy implementation
    Installation is quick and easy. MedSitter carts are pre-assembled and configured to your Wi-Fi network before they are even shipped to your facility, so all you have to do is turn it on. Plus, we offer a 30-day no-risk proving period. Within that proving period, the hospital is not obligated to pay a cent.

If you are interested in installing MedSitter remote observation in your facility to improve clinicians’ experience and keep patients safe, visit the Contact Us page today. 

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