Skip to content

How One Health System Transitioned to MedSitter Remote Patient Observation in 8 Days

Learn how one health system transitioned to MedSitter remote patient observation in eight business days, and how MedSitter can help your own organization.


MedSitter was founded in 2017 to help clinicians avoid patient injuries without straining staff resources. A remote patient observation system, where one sitter can observe ten patients at once, MedSitter is also committed to providing high-quality end-to-end service. By supporting both patient safety and nursing units under staffing pressure, MedSitter goes a long way towards improving the inpatient experience for everyone involved.


How can you be sure MedSitter is right for your hospital or health system? One of the best ways is hearing testimonial from another health system currently partnered with us. Don’t take our word for it. You can see the evidence, yourself. We use case studies to demonstrate exactly how we handle projects to help you visualize what you can do with your own organization. 


In this case study, you will learn how one health system transitioned to MedSitter remote patient observation in eight business days, and how the MedSitter difference could help your own organization.


The Problem

CentraCare, an integrated health care system in Central Minnesota, was looking to upgrade their patient observation system. They took customer support into strong consideration, preferring to have a help desk they could call directly rather than dealing with an email ticketing system that is often slow and cumbersome. That’s where MedSitter came in.

The MedSitter Difference

The MedSitter system was designed for clinicians by a dedicated development team that worked in close proximity with RNs and CCRNs. We truly believe that our patient observation solution meets the needs that nursing departments are struggling to fill.

So what makes the MedSitter solution different? The embedded features below make hospital life easier for staff while prioritizing patient safety:

  • End-to-end clinical and technical support. Every MedSitter client has access to a 24x7 support line. With MedSitter, there is no cumbersome email or ticketing process with delayed responses. Our clients can get an experienced product expert on the phone within a matter of minutes.
  • Instantaneous communication between patients and sitters via two-way audio and video. With MedSitter, the video connection between the sitter and the patient is always on. With just one click, sitters can appear on video in the patient's room.
  • Easily accessible data. Secure information from the MedSitter platform can be funneled into your EMR. Hospital staff can also pull their own reports on sitter hours, incident prevention, and cost savings. Reports can also be generated on-demand.
  • Full communication support. Your pre-exiting nurse calling system can be integrated into the MedSitter Software so that contacting floor staff is as easy as pressing a button. The software also supports cross-language communication in dozens of world languages, including American Sign Language.
  • Easy implementation. Installation is quick and easy. MedSitter carts are pre-assembled and configured to your Wi-Fi network before they are even shipped to your facility.

So how did the MedSitter difference help CentraCare make their decision to go with our remote patient observation system?

The Solution

After deliberation, CentraCare chose to implement MedSitter remote patient observation for our proactive approach to patient safety and our end-to-end clinical and technical support. MedSitter implementation had to happen quickly to avoid an interruption in the delivery of patient observation. Our implementation timeline was drastically accelerated from the standard 6-8 weeks to 11 business days.

We did it in eight.

The Results

Want to see exactly how our 6-8 week implementation timeline was accelerated into eight days? Read the full case study here, and find out how CentraCare transitioned to MedSitter in eight business days.

Leave a Comment